Across
- 1. Communicates to another person that his or her feelings, thoughts, and actions make sense and are understandable to you in a particular situation
- 3. Smile and use non-threatening body language
- 4. Be gentle, Act interested, Validate, Use an easy manner
- 6. perceiving your own feelings, thoughts, and actions as making sense, accurate, and acceptable in a particular situation
- 7. Show that you understand the person's feelings and be non-judgmental out loud
- 9. Be respectful
Down
- 2. Listen and maintain good eye contact
- 5. communicates that another person's feelings, thoughts, and actions in a particular situation make no sense, are "manipulative" or "stupid", or an "overreaction", or not worthy of your time, interest, or respect
- 8. Validation does not necessarily mean that you like or _______ with what the other person is doing, saying, or feeling. It means that you understand where they are coming from