Image Repair Theory

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Across
  1. 6. To admit guilt and ask for forgiveness in a crisis
  2. 7. Image Owens portrayed during the presser
  3. 9. Team that deactivated Terrell Owens
  4. 10. Groups that organizations communicate with
  5. 12. Claiming one did not commit an act
  6. 14. A strategy where the speaker confronts those making accusations
  7. 15. Professional who often speaks for clients
  8. 17. Feeling of regret for one's actions
  9. 19. Theory of nonlinear, complex systems
  10. 21. A major threat to an organization
  11. 22. NFL athlete studied for image repair
  12. 23. Why fans often overlook bad behavior
Down
  1. 1. Discourse focused on rebuilding
  2. 2. Rhetorical discourse used as a defense
  3. 3. Developed the image repair theory
  4. 4. What speakers shift to avoid fault
  5. 5. Stressing one's own positive qualities
  6. 8. An SCCT strategy intended to improve an organization's reputation
  7. 11. A core value of team sports
  8. 12. An SCCT strategy used to make a crisis seem less severe
  9. 13. Highly valued quality in team sports
  10. 16. An athlete's public image and value
  11. 18. Core communication requirement for the discourse of renewal
  12. 20. Type of media used for timely info