Across
- 3. service - sum total of assistance and care given to clients
- 5. - responsible practices that benefits the economy, society, and the environment
- 7. - dissatisfaction
- 8. - brand image held by the public
Down
- 1. - Standard ______ Procedure
- 2. - customers' committment to a brand or product
- 4. - when guests' expectations are met or exceeded
- 6. - the ability of staff to understand guests' feelings