Across
- 3. One should do this clearly and with simple words to effectively convey thoughts.
- 5. Doing this "on time" for meetings shows respect and professionalism.
- 7. This type of communication includes gestures and facial expressions.
- 8. A key aspect of communication, important for ensuring mutual understanding.
- 9. Good to seek this from others to improve your communication skills.
- 10. A non-verbal communication skill that shows you are engaged in a conversation.
- 12. Should be maintained during conversations to show focus and interest.
- 14. Type of language to use for clear communication.
- 15. Recommended to avoid when someone else is speaking.
- 16. Important to express gratitude and politeness.
Down
- 1. Important to do when you're unsure or need more information.
- 2. A respectful attitude towards others' views and opinions.
- 4. An essential quality for effective communicators, especially in disagreements.
- 6. Type of listening that involves nodding and responding to show engagement.
- 11. Recommended tone to use when speaking in a professional setting.
- 13. Essential in maintaining professional relationships and showing regard for others.