Incident States

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Across
  1. 2. we will observe and validate for 2 days
  2. 4. Cause of the incident is not known
  3. 6. sourav started working on incident
  4. 8. Somebody fixed the issue
  5. 10. Somebody wrongly created an Incident
  6. 11. Need assistance from vendor
Down
  1. 1. Business user will verify and is OOO
  2. 3. rahul implementing a change to resolve
  3. 5. sachin created one incident
  4. 7. Incident is resolved but after 5 days??
  5. 9. availability of physical parts will resolve