Across
- 4. A mood dimension that consists of emotions such as nervousness, stress, and anxiety at the high end and relaxation, tranquility, and poise at the low end.
- 7. The employee strongly dislikes his supervisor is the __________component of attitude.
- 8. This occur when we are making judgments about an individual and comparing them to other individuals we have recently encountered.
- 9. It consists of administering a negative consequence when the undesired behavior occurs.
- 14. Refers to an assortment of non-cognitive skills, capabilities, and competencies that influence a person’s ability to succeed in coping with environmental demands and pressures.
- 20. Behavior directed toward leaving the organization, including looking for a new position as well as resigning
- 21. This bias occurs after an outcome is already known and then believing it could have been accurately predicted beforehand.
- 22. This occurs when you make your decisions based on the information you received first and not on the new information received.
- 23. Is the process that increases the probability that desired behaviors occur by applying
- 24. Is a generic term that covers a broad range of feelings people experience, including both emotions and moods.
- 25. Passively allowing conditions to worsen, including chronic absenteeism or lateness, reduced effort, and increased error rate.
- 26. This component of an attitude is a description of or belief in the way things are.
Down
- 1. A positive feeling about a job resulting from an evaluation of its characteristics.
- 2. Passively but optimistically waiting for conditions to improve, including speaking up for the organization in the face of external criticism, and trusting the organization and its management to “do the right thing.”
- 3. Is a process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment.
- 5. This is a factor that influences perception. When you look at a target and attempt to interpret what you see, your interpretation is heavily influenced by your personal characteristics.
- 6. Occurs when you believe too much in your own ability to make good decisions.
- 10. Persons draw unfavorable impressions about an individual based on a single negative characteristic.
- 11. Is when we judge someone on the basis of perception of the group to which he or she belongs.
- 12. Are less intense feelings than emotions and often arise without a specific event acting as a stimulus.
- 13. They are evaluative statements that are either favorable or unfavorable concerning objects, people, or events.
- 15. This bias exists when individuals attribute their own successes to internal factors and blame external factors when they don’t have success.
- 16. Are intense feelings directed at someone or something
- 17. The measure of the degree to which a person identifies psychologically with his/her job and considers his/her perceived performance level important to self-worth.
- 18. Actively and constructively attempting to improve conditions, including suggesting improvements, discussing problems with superiors, and some forms of union activity.
- 19. This is an emotional attachment to the organization and belief in its values.
- 21. This is where people will draw generally favorable impressions about an individual with a single characteristic is positive.