Information relevant to customers

2. – Additional services or features provided for customer comfort and convenience.
3. – Practices related to cleanliness and sanitation in hospitality.
5. – A set of guidelines and rules followed by a business.
7. – A list of food and beverage options available at a restaurant.
8. – A reduction in the price of a product or service.
11. – The level of contentment a customer feels with a product or service.
15. Feedback – Information provided by customers about their experience with a product or service.
17. Program – A rewards system that offers benefits to repeat customers.
19. – A condition where certain foods or substances cause an adverse reaction.

1. – The exchange of information between staff and customers.
4. – The act of voiding a reservation or booking.
6. – The friendly and generous reception of guests and customers.
9. – The ease with which customers can use a service or facility, especially for those with disabilities.
10. Service – Assistance and advice provided to customers before, during, and after a purchase.
12. Form – A document used to collect customer opinions and suggestions.
13. – A booking made in advance for a service, such as a hotel room or restaurant table.
14. – A line of customers waiting for service.
15. – An expression of dissatisfaction from a customer about a product or service.
16. – A technique to encourage customers to purchase higher-value items.
18. – A special offer or deal used to attract customers.