Across
- 3. Improves service efficiency and safety by automating tasks
- 6. integrates innovation into organisational structures
- 8. Allows guests to customize their environment
Down
- 1. emphasizes identifying measurable goals
- 2. Involves collaboration both internally and externally
- 4. Enhances trust and confidence by protecting guest personal data
- 5. establishes a clear direction and framework
- 7. Improves guest satisfaction by meeting growing demand for eco-friendly practices