Across
- 2. Send an email to the Exposure Adjuster, Supervisor, next level leadership & the escalations inbox
- 4. The caller is calling back for the second time and there is no indication of contact attempt by the adjuster within 1 business day in the file notes.
- 6. At any point, the caller is irate and does not want to be transferred to either the exposure adjuster or Supervisor.
- 8. Summarizes what is covered, any services provide, and lists maximum limit of policy coverage in dollars.
- 10. A list of what is not covered in the policy.
- 12. Terms used to write the policy.
- 15. Basic claim status request.
- 16. This part of the policy makes a contract specific to the policy holder. It provides the names of the insured parties, value of the insured items, and lists deductibles.
Down
- 1. An official form requesting specific, detailed information that is used to determine the potential insured’s rate of risk and policy premiums.
- 3. The adjuster is no longer with the company.
- 5. Who does 3rd party refer to in insurance?
- 7. A contract between Insured and Insurer.
- 9. Changes to the policy that can add or reduce coverage.
- 11. The caller is requesting to speak to their adjuster and the file notes indicate the Exposure Adjuster has not spoken to the caller.
- 13. Who does 1st party refer to in insurance?
- 14. A licensed person that can sell insurance policies.
