Across
- 2. Client will cover fees.
- 3. Health coverage.
- 6. Person or agency referring a client to services.
- 8. A short add-on number assigned to an employee.
- 9. Incoming call.
- 10. Outgoing call.
Down
- 1. Patient insurance eligibility.
- 4. Person who answers queue to find out who's calling.
- 5. Teaching or learning of skills.
- 7. Electronic message, usually on a computer.