Internal Partners Crossword Puzzle (Customer Service, Account Services, Distribution Centers)

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Across
  1. 2. Formerly known as CSRA, this is the team that oversees compliance and controlled substances at the distribution centers
  2. 4. This is the act of making sure all customers can obtain access to some amount of product
  3. 9. These are the containers our customers receive with the products they've ordered
  4. 10. This is the abbreviation for an AmerisourceBergen program administered by the GQRR Diversion Control team and is used to monitor the purchase of all controlled substances and listed chemicals ordered by our customers for the purpose of identifying orders that are suspicious and reportable to the DEA as required by law.
  5. 11. These are products that can cause injury or illness if mishandled
  6. 12. This division mainly services physician offices
  7. 14. This is a limit placed on an item to control the quantity that can be purchased
  8. 16. This term refers to a product's limited or no availability across distribution channels
  9. 17. This is an order that is placed for a customer for an item to be shipped from a different DC than their normal/home DC
  10. 19. This is another term used to describe our full-line distribution division
  11. 20. This is where the products our customers purchased are housed
Down
  1. 1. This type of order is placed for a product not currently available at the DC that the customer would like shipped to them once more product is received
  2. 3. This is the abbreviation for our specialty side of the business
  3. 5. This team provides resources for customers related to allocations, alt serves and drug shortages
  4. 6. This law will require manufacturers, wholesale distributors and health systems to have a tracking system for which products are received and sent out that includes information such as lot #s, expiration dates and other product identifiers
  5. 7. This business unit of AB primarily focuses on cancer centers and providers
  6. 8. This team is the first point of contact for all AmerisourceBergen customers and can help place orders, provide invoices and assist with general requests and triaging requests for resolution
  7. 13. This is the electronic version of the driver-ready packs that customers can receive via email
  8. 15. This is an order that is placed through AmerisourceBergen but is shipped from the manufacturer directly
  9. 18. This is a third-party vendor we work with to get products delivered to customers