internet

2. is triggered by this monitoring when a potential risk is detected
4. is the mobile phone number or email address a customer uses to sign up for Zelle, which becomes their unique identifier on the Zelle network so they can pay other people or receive money.
6. The process where someone can verify on internet banking platforms through an automated service that calls the customer.
10. Caller uses virtual hold in the IVR
12. is defined as a non-employee who does not have the appropriate account ownership to perform account/customer profile maintenance and/or receive account/customer information.

1. A secondary system that runs through Mainframe and is used to review and research past, current and future ACH deposits/withdrawals.
3. we need cx name and zip code
5. Assisting a customer with troubleshooting issues related to logging in or accessing online banking.
7. The ability to assign individual bill pay payees to a customizable group such as “Household Utilities” or “Credit Cards.”
8. We need only the first and last name
9. is a temporary code used to verify a customer’s identity.
11. We need acc and social