Across
- 2. The restating of basic ideas and emphasizing the facts
- 4. paraphrasing, effective pauses, and validation are examples of:
- 5. changing this might affect how comfortably the PR communicates with you
- 6. question used when the PR is immediately giving critical information
- 8. Communication mechanic in which our body language helps express what we have to say
Down
- 1. Communication mechanic in which we use specific terminology to convey a message
- 3. Barrier to listening in which we give suggestions to the PR
- 7. Open-ended question do not control, but ________the conversation