Across
- 3. TRIALCLOSE
- 4. TELEMARKETING
- 7. SERVICEAPPROACH
- 9. MERCHANDISING
- 14. SERVICECLOSE
- 16. PRODUCTFEATURES
- 17. NONVERBALCOMMUNICATION
- 19. OBJECTIONS
- 20. COLDCALL
- 21. SUBSTITUTIONMETHOD
- 22. CRM
- 24. PROSPECT
- 29. SUGGESTIONSELLING
- 32. LIMITEDDECISIONMAKING
- 33. GREETINGAPPROACH
- 34. CUSTOMERBENEFITS
- 35. SELLINGPOINTS
Down
- 1. BUYINGMOTIVES
- 2. PROSPECTING
- 5. COLDCANVASSING
- 6. BOOMERANGMETHOD
- 8. EXCUSES
- 10. SALESQUOTA
- 11. LAYMANSTERMS
- 12. MERCHANDISEAPPROACH
- 13. DIRECTCLOSE
- 15. ORGANIZATIONALSELLING
- 18. CLOSINGTHESALE
- 23. PATRONAGEMOTIVES
- 25. EMOTIONALMOTIVES
- 26. PHYSICALFEATURES
- 27. RATIONALMOTIVES
- 28. PERSONALSELLING
- 30. WHICHCLOSE
- 31. CALLREPORT
