Intro to Family and Human Services Chapter 3 Vocabulary

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Across
  1. 1. Freely express their thoughts, ideas, and feelings respectfully and allow others to do the same.
  2. 8. step-by step approach to help people solve problems to improve their quality of life.
  3. 10. step-by-step approach to help people make responsible decisions.
  4. 14. move through the process of reaching a settlement or agreement.
  5. 15. asking questions and restating ideas to discover the true message of the sender.
  6. 16. a third party who is neutral.
  7. 17. major goals that may take months or even years to achieve.
Down
  1. 2. step-bystep method to resolve a disagreement.
  2. 3. aim to hurt or put down other people and show disrespect.
  3. 4. a quality that involves organizing, guiding, motivating, and taking responsiblity for a team.
  4. 5. the person who accepts a message from the sender.
  5. 6. unwilling to say what they feel, think, or desire and want to avoid all conflict.
  6. 7. when a difference between the sneder's verbal and nonverbal messages occurs.
  7. 9. the person who transmitsa message or messages.
  8. 11. looking closely at a istuation and weighing possible outcomes before determining a solution.
  9. 12. goals that are achievble in the immediate to near future.
  10. 13. the ability to identify with and share another person's feelings.