Intro to Telecommunications Module 10

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Across
  1. 2. When a conductor is working from one end to the other.
  2. 4. With the EARR model, come to an agreement, even if its only that there is a problem.
  3. 6. With the EARR model, making their problem your problem and sharing their concern.
  4. 9. When there is a change in pair order.
  5. 10. A temporary solution to satisfy a customer’s needs.
  6. 11. With the EARR model, keeping the concerns of the customer in mind, come to a resolution to their satisfaction.
  7. 13. When dealing with Customer Service, ________ ________ is the technician’s job to teach the customer to use the products you’ve installed.
  8. 14. A way for specialists to quickly troubleshoot and locate a malfunction in a system.
  9. 15. The C-Tech ________ ________ offers a lot of supporting materials located at ctechprograms.com
Down
  1. 1. When dealing with Customer Service, ________ ________ is being honest with the customer and not promising things that can’t be provided.
  2. 2. When all Tips and Rings are in proper order.
  3. 3. With the EARR model, listening to their story and crafting your answer accordingly.
  4. 5. Careers in the ________ field deal with people, customers, and equipment.
  5. 7. When a conductor is connected to the correct terminal.
  6. 8. Some key items to look for when ________ are: Inspection - Look at the system? Power - Are devices connected and powered on? Hardware - Are devices operating, are they connected properly? Software - Are devices networked?
  7. 12. When the Tip and Ring have been swapped.
  8. 16. It is the job of the ________ to give an honest estimate of what the job will cost and how long it will take.