Across
- 4. Human needs take as they are shaped by culture and individual personality.
- 8. Support by buying power and it is not possible that each human get the desire things in the world.
- 9. The contented customers are more likely to spend more money at your establishment.
- 10. Poor customer service will give restaurants, hotels and other tourism and hospitality businesses a bad _____.
- 12. Customer service is anything we do for customer that enhances the customer ____.
- 16. People and companies want to use their financial resources as efficiently as possible.
- 17. Saying “thank you”; informational newsletters, special discounts, courtesy, name recognition and others.
Down
- 1. Showing customer that you care is one of the example of ____.
- 2. Basic requirements of human being such as food, cloths and shelter.
- 3. Customers want the products that they purchase to be durable and functional until customers decide to replace them.
- 5. ____ customers lead to increased compliance and improved information exchange.
- 6. Customers expect the ___ that they think is appropriate for the level of purchase that they are making.
- 7. Part of a hotel or restaurant's star ____ is customer service.
- 11. Good customer service leads to satisfied or delighted customers, which generates customer loyalty and thus increased ___.
- 13. If customers enjoy their visit they will tell their friends and family and your business can begin to boom.
- 14. Customers need ___ when a problem or question arises.
- 15. Customers who are treated with respect and feel important will return.