Across
- 2. a four step process to ask for introductions professionally and effectively
- 5. One person telling someone another person's name the first time they meet
- 7. __________ names and categories
- 9. Focus on client response and __________
- 10. Solve the __________
- 12. Treat the request with __________
- 14. Get __________ to brainstorm
Down
- 1. A core value the includes interaction in a meaningful conversation with current customers or potential prospects
- 3. the process in which we take a customer from being upset or dissatisfied to solving their problem or grievance
- 4. The best way to start the road to service recovery
- 6. Evaluate __________
- 8. Seek __________
- 11. __________discussion
- 13. __________ appropriately