Across
- 6. Areas which are impacted by your process improvement project. Often it is most helpful to define, which areas are not in [hint: 2 words]
- 7. Drawing out of the steps involved in a process, best done in a face-to-face meeting with placing post-its on a wall or brown-paper [hint: 2 words]
- 8. Work or use of resources that does not add value to a product or service
- 9. Brief description of the project outlining the problem, its goals, and assumptions [hint: 2 words]
- 11. Facilitation tool for providing the team a shared understanding and a definition of the process to be improved [hint: abbreviation]
- 12. Work that does not directly add customer value, but which is currently necessary to maintain operations (e.g., regulatory, compliance activities) [hint: 3 words]
- 14. Person responsible to the sponsor for managing the project to make sure it’s reaching its objective in time, on budget and at the right quality [hint: 2 words]
- 15. A repeated series of work activities done to meet in the customer needs in a reliable and predictable way
- 16. Process for generating creative ideas and solutions through intensive and freewheeling group discussion
- 17. Measurable process characteristic important to the process customer, e.g. average waiting time
- 19. Work that directly increases the value of the product in the eyes of the customer (e.g., delivery to correct location) [hint: 3 words]
- 21. Measurements used to identify if and how successful the project was
- 23. A process improvement approach to increase productivity, reducing cycle times, and involve the operators in the change of “how we work”
Down
- 1. People who can best assess the quality of a process output
- 2. The process of having 6 people write 3 ideas in 5 minutes [hint: 2 words]
- 3. The “S” in SIPOC
- 4. Tool that helps you translate broad customer needs into specific and measurable requirements [hint: 2 words]
- 5. Business process mapping tool used to articulate the steps and stakeholders of a given process. Especially useful for highlighting handovers [hint: 2 words]
- 10. The “O” in SIPOC
- 13. What the customer needs and wants and how well these needs are met [hint: abbreviation]
- 14. A concise description of the issues that need to be addressed by a process improvement team [hint: 2 words]
- 18. Cheap and simple actions that can be quickly implemented to bring about an improvement, and can easily be undone. Important to engage the people involved in an improvement [hint: 2 words]
- 19. Analysis of the process from the viewpoint of the “thing” going through it
- 20. The “I” in SIPOC
- 22. The person providing funds for a project or activity carried out by another group of people