ISO 14456:2015 Crossword Puzzle

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Across
  1. 3. Invoice issued by a supplier to a customer in paper or electronic form, notifying charges due to be paid by the customer for products and services purchased, requested, acquired or used by the customer.
  2. 6. Person or entity legally responsible for payment, or a consumer legally entitled to use the service provided by the supplier to the bill payer.
  3. 7. Tariff or fee levied by a supplier for the provision of a product, service or transaction, or for a third party product or service.
  4. 8. Expected and designed relationship in respect of prepayment meters, between energy or communication units consumed and payment made or debited.
  5. 9. Good or service provided by the supplier.
  6. 10. Summary of information provided by a supplier recording items of debit and credit between itself and a customer.
  7. 11. Pricing offer resulting in a variation, in the customer’s favor, from a supplier’s tariff or fee.
  8. 12. Pursued, unresolved customer billing complaint.
  9. 14. Request to a supplier by a customer for information about charges or other content on the supplier’s bill, or about other aspects of the supplier’s billing service, relevant to that customer.
Down
  1. 1. Billing-related feature, usually at no charge, which a customer can choose.
  2. 2. Purchase of a code, key, dongle or dongle content required prior to service usage being made available.
  3. 4. Fixed line and wireless telephony, including mobile and cell phones, satellite and cable television, and data services such as internet or multi-media entertainment.
  4. 5. Supplier’s record of a customer’s bill and associated charges, and of billing arrangements with the customer for the service(s) required, including customer information to assist with customer enquiries and credit assessment and management.
  5. 8. Individual member of the general public, purchasing or using goods, property or services, for private purposes.
  6. 13. Fixed or variable charge permitting calculation of the price to be levied by a supplier for the provision of a product or service during the period used.