Across
- 2. Universally applicable principles
- 4. Focuses on customer satisfaction, constant improvement, and staying engaged with the process and approach
- 5. Provided fundamentals of quality management systems
- 6. Outlines fundamental concepts and vocabulary of quality management. Defines principles such as customer focus, process-oriented approach, and commitment to continuous improvement.
Down
- 1. Completed to gain recognition through certification
- 3. Focuses on long term success through self-assessment
- 4. Outlines principles of auditing, managing audit programs, and conducting management system audits
- 5. Completed to evaluate internal quality management systems