Issue Classification: 7NOW App

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Across
  1. 3. Customer inquiring about paying with electronic benefits transfer
  2. 4. App is now allowing the customer to check out. Not related to a payment failure.
  3. 5. Customer inquiry related to accessing the 7Now app through the 7-Eleven App.
  4. 10. Payment did no go through and is not directly tied to any of the issues mentioned.
  5. 12. Camera is not properly scanning the customer's ID.
  6. 14. Customer is requesting to merge accounts with a different existing 7NOW account.
  7. 16. Customer inquiring about issues with their 7Now app related to a system outage.
  8. 17. Customer needed steps to turn on app notifications.
Down
  1. 1. Customer attempted to use google pay to place the order.
  2. 2. Customer has app improvements they would like implemented.
  3. 6. Customer is requesting to change the phone number associated with their 7Now account.
  4. 7. Customer having issues accessing their account they registered using Facebook.
  5. 8. Customer inquiry to enable the camera for their app.
  6. 9. Customer wishes to change the tip amount. Increase or decrease
  7. 11. Customer called for more information on the payment methods or to ask if we accept cash.
  8. 13. Customer is not able to login and is having issues resetting the password.
  9. 15. General question about 7Now app.