Across
- 2. Customer complaint against store associate with customer at pick up.
- 4. Customer reporting driver due to an issue that would need 7-11 attorney involvement.
- 9. Complaint regarding something referring to the driver not already mentioned.
- 10. Customer is unhappy with something related to the app.
- 11. Complaint against the store not providing the item substitution selected on the app.
- 12. Complaint against store due to not providing additional condiments with food items. Ex. Big bite with no Ketchup
- 13. Complaint against the store regarding items not available on the app
- 14. Customer had a poor experience with the driver and did not like the way the driver behaved or handled the order.
- 15. Complaint against the store due to food quality issue
- 16. Complaint against the store due to missing items. Ex. Slurpee always missing
Down
- 1. Customer complaint against the store due to hot food items unavailable.
- 3. Customer complaint about a 7-Eleven store not related to 7Now delivery or pickup order.
- 5. Customer complaint against the store associate behavior with the driver.
- 6. Customer upset due to driver not following delivery instructions provided through app and not delivering the order.
- 7. Customer upset due to driver not wearing mask/No contact dropoff complaint
- 8. Customer had a poor experience with an agent and would like to report.