Issue Classification: Phone

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Across
  1. 2. The customer was transferred but the call is not able to be handled by 7Now support. Customer was transferred to the wrong department.
  2. 4. Customer was not able to hear the agent therefore unable to provide assistance.
  3. 7. Agent accidentally disconnected the call.
  4. 10. The customer disconnected the call on the agent.
Down
  1. 1. The agent was not able to accept the incoming call.
  2. 3. The agent was not able to successfully complete the call due to issues with headset.
  3. 5. Ticket was created due to agent making a call out to the customer, store, delivery partner.
  4. 6. Customer called the wrong phone number.
  5. 8. The call ended abruptly during a conversation with the customer.
  6. 9. The agent answered the call, however, there was no response on the customer’s end.