Issue Classification: Store

2. Store stating their 7Now system is not loading or network issue.
6. Store does not have enough employees to work 7Now orders
10. Store requesting training/Unable to fulfill an order due to no training provided
12. Store requesting to turn on 7Now system due to issues resolved.
16. Store requesting customer phone number
17. Store unable to release the order to driver due to incorrect ID/license
20. Store stating issues with their iPhone scanner.

1. Items at store not scanning/unable to update order
3. Store questions about a specific order.
4. Store reporting issues with oven therefore unable to provide warm food items to 7Now customer.
5. Store unable to release order to issues with driver.
7. Store associate inquiring about W-2 (tax season mainly)
8. Store requesting to shut down 7Now system.
9. Store stating they are closed at the moment and not able to fulfill 7Now orders.
11. Store unable to fulfill customer promotion/deal
13. Store notifying 7Now support about issue that will affect 7Now orders.
14. Store stating issues with the 7Now receipt/sticker label printer.
15. Store is not responding to our outbound calls
18. Store reporting COVID interaction at the store affecting 7Now orders.
19. Store franchisee/manager question about 7Now