Issue Levels

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Across
  1. 4. We asked for the email address linked with the customer's Fitbit account (Resolution 1)
  2. 7. Underage customer (Issue Level 1)
  3. 9. "I just bought a Surge and I am trying to set it up, what am I suppose to do with the little thingy that came in the box?" (Issue Level 2)
  4. 10. "I got a sleep insight that states that my average sleep time is 4 hours and I always make sure to sleep at least 8 hours per day" (Issue Level 2)
  5. 11. "The green lights on my Fitbit Alta HR are not longer blinking" (Issue Level 2)
  6. 12. Customer just received tracker and it hasn't charge and it is not charging (Issue Level 2)
  7. 13. Resolution 2 we should use when using the Replacement Tool for In-Warranty cases
  8. 14. Resolution 1 you should use when using the Replacement Tool for In-Warranty cases
Down
  1. 1. Use this Issue Level 1 if a customer wants to connect with MapMyRun
  2. 2. Customer is stating that the Heart Rate tile is missing using a Mac (Issue Level 2)
  3. 3. Customer's Fitbit Charge 2 isn't longer vibrating, Issue Level 2 you should use
  4. 5. The customer has two types of trackers linked to the account and one of them isn't syncing, he is using an Android (Issue Level 2)
  5. 6. Customer is providing a feature suggestion (Issue Level 1)
  6. 8. "My account is saying that I have steps last week and I just paired my tracker today" (Issue Level 1)
  7. 15. Issue Level 2 you should use when handling reports of shock, spark, or 'hot to touch'