Across
- 1. Executive Customer Relations resolves customer concerns on behalf of the Lowe's Executive team.
- 5. (XDT) where product is shipped from manufacturer to customer
- 8. Customer called in
- 10. (COV) IST may request DMIS perform COV when there is an unresolved disagreement between the customer and PROvider, or to inspect the quality of work.
- 11. (COC) is a document signed by the customer to confirm the installation is complete.
Down
- 2. Regional Director In Home Services manages activities of DMIS and acts as a communication point between DMIS, Regional Management team, and corporate office
- 3. Warehouse Express, also known as SOE, is an item sold from the store's servicing Regional Distribution Center (RDC). If RDC is stocked for that item and inventory is available, item type can be sold to customers even when the store is non-stock.
- 4. The Store Manager is responsible for managing overall store operations expenses, merchandising standards, compliance, safety, security, and workforce to drive positive customer experiences, sales, and margin performance.
- 6. Customers can use more than one sales channel to shop for a transaction.
- 7. (WO) are created for customer issue where a job site inspection needs to occur for resolution.
- 9. Ready to Schedule status is used when a job is ready for PROvider to schedule with customer