Across
- 4. Fraudulent attempt to obtain sensitive information via email
- 5. Secure connection over the internet for remote access
- 7. Period when a service is unavailable
- 11. Assistance provided to users with technical issues
- 14. Device that directs data traffic on a network
- 15. Software designed to harm or exploit systems
- 17. Accessing a computer or network from a different location
- 18. Record of an IT support request
- 19. Secret code required to access accounts
Down
- 1. Software fix for a security vulnerability or bug
- 2. Enter username and password to access a system
- 3. Software or hardware that blocks unauthorized network access
- 6. Computer that provides resources to other computers on a network
- 8. To refer a problem to higher-level support
- 9. Install the latest software improvements or security patches
- 10. Program used to access websites
- 12. Device that produces paper copies of documents
- 13. Restart a computer to fix issues
- 16. Copy of data kept in case of loss or failure
- 20. Memory used by computers to run programs