IT Initiative

3. Name of IT Initiative panel discussion held at the March 2024 Team Session. (Hint: term is also used on the IT Initiative Q&A section on the Staff Intranet Site.
7. The IT Initiative is the single _______ project in CUA’s history.
8. Name of CUA’s vendor that provides external contact centre services 24/7.
9. This list of principles we will follow when dealing with challenging member conversations and problems. These were developed at the March 2024 Spring Team Session.
13. What month will initial communications to members take place?
15. The Training Program Project Team will be creating procedure documents using ________ language, so that they can be easily understood.
16. Who will be creating new procedures and learning materials?
18. Staff members will show this Core Value when answering member questions about the IT Initiative.
19. Name of new Core Banking System.

1. This overarching Plan is comprised of the Staff Training Program Project, the Member Communications Plan and the Staff Communications & Engagement Plan.
2. Name of the new Digital Banking System.
4. One of the two main tracks of work within the Initiative, focusing on the systems that make up our IT ecosystem.
5. Name of system marking the first implementation milestone. (Hint: used for financial accounting).
6. Date in August marking the start of ‘Conversion Weekend’.
10. The digital location where you can find all communications and information related to the IT Initiative.
11. A security log-in feature requiring the user to enter a code is commonly referred to by this three-letter acronym.
12. E-signature, photo ID and _________ functionality are some of the enhanced security features included in the new Core Banking System.
13. We used this type of Motivation for our staff activity in Marie’s April 1st GM message.
14. Name of the origination software (hint: we also use this today, but will be having increased functionality).
17. Total number of key systems that make up CUA’s IT ecosystem