IT Service Desk #2

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Across
  1. 2. another name for distributed computing
  2. 4. email box for communicating production impacting events
  3. 5. specimen issue tracking
  4. 8. customer service tool
  5. 11. no longer supported by Microsoft after 2014
  6. 13. saas solution to incident management
  7. 15. real time tracking tool for specimens
  8. 16. the size limit of these is 18 MB
Down
  1. 1. Microsoft's approach to shared libraries
  2. 3. type of database used for many applications
  3. 6. application for provider to approve EDI agreement online
  4. 7. application for clients to view patient data
  5. 9. Labcorp's newest facility in Arizona
  6. 10. fingerprint scanner used in PSC's
  7. 12. corporate mobile phone solution
  8. 14. common programming language