IT Support Staff - Test your knowledge

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Across
  1. 1. Type of back-up software (5).
  2. 4. To watch something for changes (7).
  3. 6. To fix (6).
  4. 8. The company which created the remote desktop protocol (9).
  5. 11. IT support staff must be able to update this (8).
Down
  1. 2. System Admin tool (6,9).
  2. 3. Technical support can be provided in person, via telephone, or via ____ (5).
  3. 5. Company responsible for the 2023 telecommunications outage (5).
  4. 7. Packet analyser (9).
  5. 9. Managers other IT support staff employees (Initialism, 3).
  6. 10. IT support staff are often apart of one (4).