Across
- 4. Service consumption includes management of the _ resources needed to use the service.
- 8. Service management is a set of specialized organizational _ for enabling value for customers in the form of services.
- 12. "To have utility, a service must support the performance of a consumer or remove _ from the consumer."
- 14. _ is a person who defines the requirements for a service and takes responsibility for the outcomes of service consumption.
- 16. _ is a tangible or intangible deliverable of an activity.
- 18. Warranty often relates to service _ aligned with the needs of service consumers.
- 19. The purpose of an organization is to create _ for stakeholders.
- 20. Service _ is a cooperation between a service provider and service consumer.
Down
- 1. Service _ are a component of a service offering.
- 2. "_ is a means of enabling value co-creation by facilitating outcomes that consumers want to achieve, without the customer having to manage specific costs and risk."
- 3. Sponsor is a person who authorizes _ for service consumption.
- 5. "Service _ means a description of one or more services, designed to address the needs of a target consumer group."
- 6. _ is an assurance that a product or service will meet agreed requirements.
- 7. "_ is a possible event that could cause harm or loss, or make it more difficult to achieve objectives."
- 9. _ is the functionality offered by a product or service to meet a particular need.
- 10. _ is a configuration of organizations resources design to offer value to customers.
- 11. _ is a result for a stakeholder enabled by one or more outputs.
- 13. "Value is the _ benefits, usefulness, and importance of something."
- 15. _ is the amount of money spent on a specific activity or resource.
- 17. Service _ are the activities performed by an organization to provide services.