ITIL key structure

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Across
  1. 3. It’s all about CHANGE MANAGEMENT
  2. 5. Service Catalogue Management, Service Level Management, Capacity Management
Down
  1. 1. Measurable increase in desirable metrics and Measurable decrease in undesirable metrics
  2. 2. Guidance on achieving effectiveness and efficiency in the delivery and support of services so as to ensure value for the customer and the service provider
  3. 4. it has a processes of Service Portfolio Management,demand Management,Financial Management