ITIL v5 (Chap 5 - 9)

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Across
  1. 4. The 'value stream and processes' dimension addresses organizational workflows to address the [?] that the organization should undertake to enable value for stakeholders
  2. 7. [?] is a value chain activity whose purpose is to create prototypes and specifications
  3. 8. [?] is a value chain activity whose purpose is to identify and resolve incidents and capture customer's feedback
  4. 11. [?] model is a visual representation of how the organization runs itself
  5. 12. The 'organization and people' dimension has a component that dictates how the organization shapes it's shared values and attitudes that, over time, becomes it's [?]
  6. 13. [?] is a value chain activity that has practices for reliability like Site Reliability Engineering and Observability
Down
  1. 1. [?] is a value chain activity whose purpose is to develop, integrate and test digital products
  2. 2. [?] is a value chain activity whose purpose is to ensure continual alignment to the needs of the service consumer
  3. 3. [?] is a value chain activity whose purpose is to provide services to users, manage user onboarding/offboarding
  4. 5. The [?] improvement model is used to guide organization in structured, iterative improvements
  5. 6. Collaborate and [?] visibility
  6. 9. Think and work [?]
  7. 10. Value [?] is a chronological series of steps that the provider will take to deliver services to consumer