ITIL World

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Across
  1. 2. An event that results in a new status of one or more Configuration Items(6)
  2. 4. Ticket State depicting a temporary workaround solution(8)
  3. 5. L1 support(3,abbrev.)
  4. 6. Service Level corresponding to state " Resolved"(11)
  5. 8. Defect in Live(3)
  6. 9. Raise this mandatorily before deployment(3,abbrev.)
  7. 10. Multiple recurrences of an issue results into this(7)
  8. 12. Raise this type of ticket when a modification/addition/deletion to an exisiting business requirement(11)
  9. 13. This process template id points to the document used during AD to AIM handover and is also known as Operations Manual(3)
Down
  1. 1. Service Level corresponding to state "Assigned"(15,abbrev.)
  2. 3. Raise this type of ticket when you have an application outage(8)
  3. 7. Framework that aligns IT services with business needs for IT Service Management(4,abbrev.)
  4. 9. ____________ Management focuses on planning the software rollout and controlling the distribution of changes to IT Systems(7)
  5. 11. Repository used to track the history of all issues resolved and the fixes(4,abbrev.)