ITIL4 - Day One

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Across
  1. 2. uses services
  2. 4. functionality offered by a product or service to meet a particular need
  3. 5. result for a stakeholder enabled by one or more outputs
  4. 6. assurance product or service will meet agreed requirements
  5. 7. perceived benefits, usefulness, and importance of something
  6. 9. authorizes budget
  7. 10. defines requirements for services
Down
  1. 1. a configuration of resources
  2. 3. enables value co-creation
  3. 5. any person or group that has its own functions with responsibilities, authorities, and relationships
  4. 8. tangible or intangible delivery of an activity