ITLFND01

2. Guiding principles that proposes the ____ of unnecessary work keep it simple and practical
4. Communication and ____ is part of 'organizations and people' dimension of service management.
8. Service value ___ component is focused on the activities needed by an organization to help it co-create value.
9. Each value chain activity receives inputs and provides ____
10. Facilitates outcomes that customers want to achieve.
11. Responsible for defining the requirements for the service.

1. Feedback loop helps to ensure that the ____ activities remain appropriate in changing circumstances.
3. Guiding principles helps an organization to make good ____
4. Guiding principle 'focus on value' is to understand why services are used by service _____
5. Service ___ management ensures that service providers and service consumers continue to create value together.
6. Value streams and processes contributes most to defining _____ needed to deliver services.
7. Benefits, usefulness, or importance of the service, as perceived by the stakeholders.