It's a Debt and A&V crossword love

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Across
  1. 3. the number of days we should be putting a paylink campaign flag on an account for after referring the customer
  2. 4. the V in A&V
  3. 5. What we should be addressing with an owing customer after passing security
  4. 9. A government scheme whereby a customer may be eligible for a one off payment of £150
  5. 10. What we need from the customer before adding them to the PSR
Down
  1. 1. the A in DCA
  2. 2. the beginning of the debt journey whereby the debt is anything up to 90 days old
  3. 3. The S in PSR
  4. 6. Something an engineer might have to confirm with a PSR customer to show that we are who we say we are
  5. 7. A form of communication we may use to make the customer aware of potential debt activity on their account
  6. 8. Something a customer would fill out upon being referred to Paylink