ITSM Challenge 2

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Across
  1. 2. Alteration to improve IT services.
  2. 4. Ensuring uninterrupted IT service.
  3. 6. Activity that creates a service definition.
  4. 11. Daily management of IT services.
  5. 13. Temporary endeavor to achieve a goal.
  6. 16. Type of Change Request that is too urgent to wait for the next CAB meeting for approval to implement.
  7. 17. Type of Change Request that is medium risk or higher, requires custom planning, and must be approved for implementation.
  8. 19. Framework for managing IT services.
Down
  1. 1. Phase of implementing changes into operations.
  2. 2. Protection against digital threats.
  3. 3. Formal demand for IT service.
  4. 5. Secured data storage or transmission.
  5. 7. Long-term plan for IT service improvement or actions taken to determine the need for new services.
  6. 8. An unexpected disruption in service.
  7. 9. Rollout of IT services or IT updates to production.
  8. 10. Root cause of recurring incidents.
  9. 12. Best practice framework for IT service management.
  10. 14. Authorized deployment of IT components.
  11. 15. Type of Change Request that is low risk, repeatable, well-known, and preapproved
  12. 18. Centralized project management office.