Across
- 2. Group ___ Search Job Aid Provider search Flow chart / Behavioral and DME providers / Mira Outage
- 4. _____ and Shopper Profile User Guide helps if your Stuck anywhere in Mira and shopper profile
- 5. _____ Numbers and Addresses Job Aid Where to Transfer / Access Master TFN and CS TF list
- 7. ____ Consumer Experience Job Aid or PCE JA is a good backup for shopper profile / Find IND MAPD Formulary lookup / PCE calls
- 10. ____ Guidelines procedures for One breath / Escalations / abusive caller
- 11. Third Party Callers/POA Guidelines
- 13. _____ Benefits for Telesales give you More detailed information on wellness programs
- 15. ____ Genesys WWE Workspace Tells you Problems with Genysis / Dispositions / How to Transfer
- 16. ____ Job Aid gives you lean Outage link/guidelines and other application help
Down
- 1. Group Retiree ____ Link houses Toolkits/Grifs/Rosterfiles/Eligibility tracker
- 3. ______ Periods Use to find and verify election period choices
- 6. Group _____ Portal Send Group Info/ view group EOC
- 8. _____ and Veterans Affairs tells you how to handle Tricare/Va consumers
- 9. 2024 Plan Change _____ Tool Changing Plans benefits comparison / do I need to change plans for this move?
- 12. Call ___ Roadmap to all calls OPEN EVERY DAY
- 14. Member ____ How to use and Link for Member Snapshot