Jay's JHP Crossword

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Across
  1. 3. Typically made within the first 7 second of meeting someone
  2. 5. Feeling emotions FOR another
  3. 7. Overutilization of services or other practices that result in unnecessary costs to healthcare systems
  4. 8. Unaffected by the emotions of another
  5. 11. The component of "ACTIVE LISTENING" that relies on focusing on what the customer is saying
  6. 12. The part of Medicare that offers coverage for medication, and pharmaceutical needs
Down
  1. 1. Acknowledging an issue with a client, placing yourself in the same place they are
  2. 2. Any individual identifiable health information
  3. 4. Another part of "ACTIVE LISTENING" that requires the agent to think about what has happened and been said
  4. 6. Federal law that protects patient privacy and governs the use and disclosure of health information
  5. 9. Which part of Medicare allows coverage for Doctor's visits
  6. 10. Intentional deception or misrepresentation by a person that is who is not who they claim to be