Jazz Fraud and Disputes

5. Customers are not ____ for fraudulent transactions.
7. Fraudsters use basic information to make fraudulent purchases.
8. Offering ____ can help with having to tell the customer "no".
9. Use of electronic devices to enable people to commit banking and credit card fraud.
12. When an older individual's resources are used without their permission, this is ____ abuse fraud.
13. Virtual card numbers can be replaced if they have been ____.
15. Questions that start with "how" are ____ questions.
16. Cards can sometimes be ____ in the mail by fraudsters.
17. ____ statements are not effective like empathy statements.

1. Disputes not resolved within 90 days are ruled in favor of the ____.
2. Disputes are typically resolved within 2 ____ cycles
3. ____ communicators tend to be decisive.
4. The cycle initiated by the customer when disputing a transaction.
6. If the customer does not recognize any elements of a transaction, it is ____.
10. Avoid ____ the customer as much as possible.
11. If customers ____ their voice, specialists should avoid using the mirroring technique.
13. Customers who do participate in a transaction ___ be liable, even if disputed.
14. ____ communicators tend to respond to small talk.