Across
- 3. satisfaction A measure of how well a business has met its customers'
- 5. Correct error-free
- 6. Courteous; respectful
- 7. The people who buy goods and services
- 8. Advantage
- 9. Something required or essential that is lacking
- 10. A customer's expression of dissatisfaction
Down
- 1. service mindset The belief that providing customers with excellent service should be a business's top priority
- 2. Any paid form of nonpersonal presentation of ideas, goods, or services
- 4. Able to accomplish a task using a minimum amount of time and effort