Across
- 5. this can help you explain billing units
- 6. this is how we ensure we protect our customers
- 7. follow this to help a customer avoid disco
- 9. used to help us explain a flat fee program
- 11. used to help with call reasons
- 12. this is used to find numbers of other dept
Down
- 1. shows examples of meters
- 2. this gives us the timeline for the bill cycle
- 3. this has FAQs and responses that customers may ask
- 4. how we handle calls for customers no longer with us
- 8. (new) where we can find how much a fee is
- 10. gives us troubleshooting for possible leaks