JSA Enquiries

1. The system used to capture a customer's change of address and method of payment(3)
8. R_______ Income Tax Years(8)
9. A method of payment available to a customer who cannot open a bank/PO account(5)
10. View these in Dialogue JA505(10)
13. MID is the acronym for Mortgage ________ Direct(8)
16. The "make-up" of a customer's benefit as found in JA504(5)
17. Dialogue JA510 is referred to as this(7)
18. A customer is in dire-straits when making a claim to benefit.What potentially can they be entitled to(acronym)(4)
19. This period would be appropriate if the customer had claimed another benefit within the last 12 weeks(7)

2. JSA customers are paid _____ working days after they sign(5)
3. ____ code can be found in Dialogue JA504(4)
4. The caller has details about the customers claim when calling. They are said to have Implicit _______(7)
5. The number of High Level security questions that should be asked before accessing customer's records(3)
6. Details of these are found in Dialogue JA513(9)
7. ICT is used on ___ calls when changing MOP and Address(3)
11. JA501 allows you to view these details about the customer(8)
12. "Magic" bank application(6)
14. The Legacy system used to view JSA claims(5)
15. Method of Payment(acronym)(3)
20. System used to view letters sent out to the customer within the last calendar month(3)