Across
- 2. Those in our care
- 5. Coming together as a team to improve the health of all we serve
- 6. The capacity to accept or tolerate delay, trouble, or suffering without getting angry or upset
- 7. Ongoing, unnecessary and often untruthful, chatter
- 9. Say this to appreciate the work done by others
- 11. The face to face conversation killer
- 12. Mental state achieved by focusing one's awareness on the present moment
- 14. Something you can do to make someone else's day - it's FREE
Down
- 1. To stop feeling angry or resentful about something
- 3. Focusing on the person speaking to you
- 4. Understanding that the person on the other end of the phone might be having a bad day too
- 8. The quality of being friendly, generous and considerate
- 10. Just do it
- 13. Everyone needs it sometime