Just Be Nice

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Across
  1. 2. Those in our care
  2. 5. Coming together as a team to improve the health of all we serve
  3. 6. The capacity to accept or tolerate delay, trouble, or suffering without getting angry or upset
  4. 7. Ongoing, unnecessary and often untruthful, chatter
  5. 9. Say this to appreciate the work done by others
  6. 11. The face to face conversation killer
  7. 12. Mental state achieved by focusing one's awareness on the present moment
  8. 14. Something you can do to make someone else's day - it's FREE
Down
  1. 1. To stop feeling angry or resentful about something
  2. 3. Focusing on the person speaking to you
  3. 4. Understanding that the person on the other end of the phone might be having a bad day too
  4. 8. The quality of being friendly, generous and considerate
  5. 10. Just do it
  6. 13. Everyone needs it sometime