KA And Resource Research

1. Account issues are escalated to ___
3. We connect with customers through ___, email and social media.
7. Who is your supervisor?
11. Gift cards can not be used for what type of purchase?
12. What is the coupon a new customer receives when they signup for an account?
13. Please make sure to ____ to customers whenever they have a complaint.
16. New ads are live on ____.
18. Where can ticket classifications be found?
20. Customers and developers give ____ suggestions.
21. Who handles Spanish-speaking callers/customers?
22. What system can our Tickets be located in?

2. Corporate communication emails go out on ____, Wednesdays and Fridays.
4. How often is the Vitamin and Body Care sale?
5. A customer will need their ___ to make a return for Vitamin or Body care items.
6. sd(store#)@ is the beginning of who's email?
8. What is the abbreviation for the Voice of the customer?
9. Customer call backs from overnight,outside hours of operation, can start at ___ AM.
10. Vault verify is used for ___ verification.
14. Customers can return ____ packages at our stores.
15. What is the name of the hotline we can direct employees to with complaints?
17. Can store directors see tickets in Zendesk?
19. What is it called when we clip a coupon or provide a refund?