KAMC

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Across
  1. 5. Need to be between 3 to 5 quarters with a clear understanding of what we are going to work on during that period
  2. 8. A stage in the account development process where we capture opportunities to grow the account
  3. 10. Service __________, second stage of the account development process
  4. 11. _________ customers are key to driving sustainable Profit and Growth
  5. 12. When the customer does not recognize the need
Down
  1. 1. Customer ______________, a stage in the account development process where you capture customer feedback and work towards building loyalty
  2. 2. Capturing whats on the move for the customer, both internally and externally
  3. 3. Stage in the account development process where you get most of the opportunities to grow the account
  4. 4. When the need acceptance is High, the customer has a reason to _________
  5. 6. A stage in the account development process where you do a 9 box grid for your employees
  6. 7. Service ________________, a concept that tells us how important an engaged employee is for a company
  7. 9. Has to components, rational as well as emotional