KANA Get A Whoop Whoop!

Edit Answers
1234567891011121314151617181920212223242526272829303132
Across
  1. 4. By what time (local time) do ETD tickets need to be submitted before dispatch closes on a holiday?
  2. 7. A customer has a single bill and wants to split them.
  3. 8. A customer calls in to advise us they have filed for bankruptcy. You advise them to fax their documentation to ____ __________.
  4. 9. The IVR will not accept a P2P if the customer's account is _______.
  5. 11. What is the only sys/prin that qualifies for Outer Banks seasonal?
  6. 12. A customers payment begins with CHA, how was this payment made?
  7. 13. A payment failed due to reference code R14. What does this mean?
  8. 16. True or False - A Mountain State customer can view up to 12 months of billing on their my account.
  9. 18. A customer may request to have their ________ ____ via USPS.
  10. 19. A payment fails with reference code R01, what does this mean?
  11. 21. We offer _____ calling plants to Mexico.
  12. 22. What is the tracking code for tax exclusion for elderly customers in South Carolina?
  13. 23. Customer states someone impersonating Charter is trying to get their information.
  14. 26. What do you do if a non-customer reports damage inflicted by Charter?
  15. 27. How will a refund with a reference code of J be provided to the customer?
  16. 29. Charter is promoting discounted ____ __________ for self install to existing internet customers.
  17. 30. Charter offers _______ and large print statements in Spanish.
  18. 31. How long does a customers phone number remain on the do not call list?
  19. 32. How long does it take for equipment to be removed from an account when it is returned via mail?
Down
  1. 1. A customer cannot have a _________ and Outer Banks Seasonal on the account that the same time.
  2. 2. Charter will postpone nonpay service interruptions for ______ Sunday.
  3. 3. How far back does Charter hold onto Mountain States statement archives?
  4. 5. Where do you send inquiries regarding Easements?
  5. 6. A customer has a forte payment they wish to stop.
  6. 10. Charter offers a free __-______ trial of wifi usable once every rolling calendar month.
  7. 14. Where do you tell a customer to go if they think someone is stealing their cable?
  8. 15. Charter stopped selling ___ ____ in 2012.
  9. 17. Customer calls in to advise an account has been falsely set up in their name.
  10. 20. How many email addresses does a customer get with their Charter Internet subscription?
  11. 24. A trouble call was completed with resolution code MTA Rpl. This code is not __________.
  12. 25. A Charter employee calls to downgrade from Silver to Select. Since this is not a disconnect, are we able to do this?
  13. 28. Customers do not automatically get added to the ________ do not call list when they are added to our do not call list.