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Across
  1. 3. How To: when can I hang up on my customer?
  2. 5. General Information: The new switch we are upgrading to.
  3. 8. General Information: This doc illustrates the instructions for hotkeys such as "locking your computer" and "closing applications"
  4. 10. How To: nobody is authorized
  5. 11. General Information: when will I be disconnected for not paying my bill?
  6. 12. General Information: why doesn't my TV work without a cable box?
Down
  1. 1. How To: My customer is mad at me, what do I do?
  2. 2. General Information: a device that is capable of recording television to be watched at a later date.
  3. 4. How To: Instruction: on turning a customers service back on
  4. 6. General Information: on the tool that makes order entry so easy in CSG.
  5. 7. General Information: Account Authentication required on every call
  6. 9. General Information: Customers who restart service within 60 days of a hard disconnect and had a Business Access Line or Non Bulk DTA may be restarted with their previous legacy plan.